Can’t find what you’re looking for on our website or in your account? Then you’ve come to the right place for getting in touch, whatever your needs.
At LatestBuy, we are proud of our customer service. However, we are always looking for ways we can improve, provide even greater satisfaction to you, our customers. If you think we are doing something right or something wrong, please let us know.
Order Enquiries: If you’d like to lodge a return/cancellation request or have an enquiry relating to a previous or existing order, please use our Order Enquiry Form.
General Enquiries: For sending us feedback, reporting problems or making a corporate/trade enquiry etc. please use the general form below, or e-mail us directly on:
Order & Customer Services Line (within Australia): 1300 LATEST (1300 528 378) (including Corporate & Trade Sales, Advertising, Accounts & Other Enquiries)
Order & Customer Services Line (within USA): 888-LATEST-0 (888-528-3780) (including Corporate & Trade Sales, Advertising, Accounts & Other Enquiries)
Order & Customer Services Line (international): +61 8 6262 2089 (including Corporate & Trade Sales, Advertising, Accounts & Other Enquiries)
Phone lines are open 10am to 4pm WST, Monday to Friday (excluding public holidays)
Fax, Address and Company Details:
Fax: 1300 30 48 70
Fax: 877-528-3780 (within USA)
Postal Address: PO Box 3009, BASSENDEAN DC WA 6942, Australia.
Order Pick-Ups: To avoid disappointment when collecting orders from our warehouse, please note that we will contact you (normally by email) when your order is ready for pick-up. For purchases of 'In Stock' items, this is normally the business day after your order is placed and payment is received.
Following confirmation that your order is ready, please collect your goods at the above address between 10am-4pm Mon-Fri (excluding public holidays). For security reasons, we require your order receipt (or other identification) and a signature when collecting goods.
Please be advised that any return of items to the above address must be pre-arranged, in accordance with our Returns Policy and accompanied by a valid RMA number.
Company Details: LatestBuy Pty Ltd and Gerard Patrick Pty Ltd trading as LatestBuy (ABN 59 803 448 961).
Please include your completed Order Form with all postal and fax orders.