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Frequently Asked Questions

Want to know more? Please contact us.

General

  1. How can I contact LatestBuy?
  2. Can I become a LatestBuy member and is it free?
  3. Can I become an affiliate with LatestBuy?
  4. How can I submit my product reviews?
  5. The expected date for a product has changed or a product option (i.e. size, colour etc.) is not listed - what does this mean?
  6. What are the recommended Web Browser requirements for viewing your website?
  7. How do your prices compare to other online shops?
  8. Can I work for you guys?

Security and Privacy

  1. Is it safe to shop at LatestBuy?
  2. What if I don't want to order over the internet; what other methods do you use to accept orders?
  3. Where do my credit card details get stored?
  4. What information of mine does LatestBuy collect and store?
  5. Does my personal information get passed onto anyone else?

Ordering and Payment

  1. How can I place an order?
  2. How do I redeem my LatestBuy voucher?
  3. What forms of payment does LatestBuy accept?
  4. What happens after I've placed my order?
  5. Can I order items to be sent to a number of different addresses?
  6. How do I cancel or change my order?
  7. Can I shop Duty Free?
  8. Is it possible to have gift wrapping (and/or a personal message delivered) with my order?

Delivery

  1. How are products delivered to me?
  2. What freight and delivery companies do you use?
  3. How can I track the status of my order?
  4. When will my order be delivered?
  5. What happens if I'm not home to receive my order?
  6. Do you deliver to PO Boxes?
  7. My order has not arrived within the expected timeframe - what happens now?
  8. Do you ship internationally?
  9. Can I pick up my order direct from your Perth warehouse?

Refund, Exchange and Warranty

  1. What if I'm unsatisfied with my order?
  2. What is your refund / exchange / warranty policy?
FAQ


General

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How can I contact LatestBuy?
Easy - visit the Contact Us section of our website.

Can I become a LatestBuy member and is it free?
You sure can by simply registering through the Your Account section of our website. Membership registration is free and you'll receive benefits such as information on new products, discounts and special offers. Once you’re a member you won’t have to re-key your details upon checkout and you’ll be able to update / check your details at any time.

Can I become an affiliate with LatestBuy?
If you’d like to promote LatestBuy or any of our products through your website, shopping directory or portal, simply visit our affiliate section.

How can I submit my product reviews?
Easy, just go to the appropriate product page where you’ll find a ‘Customer Reviews’ section and 'Write a Review'.

The expected date for a product has changed or a product option (i.e. size, colour etc.) is not listed - what does this mean?
While we work closely with our suppliers to provide accurate expectations for our products, because we're dealing with the latest stuff from around the world, we'll sometimes need to revise expectations for products, pre-orders and back-orders. At times, options for certain products may also be temporarily unavailable due to a high demand. If you'd like to know more about what's going on with the availability of a product (or its options), simply click on 'Ask us a question?' midway down the product's page.

What are the recommended Web Browser requirements for viewing your website?
We recommend you use a Web Browser with Cookies enabled at a screen resolution of 1024 x 768 for the best browsing experience.

How do your prices compare to other online shops?
By regularly monitoring other retailers, we believe our products and delivery services are competitively priced. With the 'open' nature of the internet, you may come across cheaper prices for our products. Often this will be at the expense of a clear returns policy, robust security, solid guarantees and first rate customer service. We never inflate our prices to facilitate a false 'discount' or 'sale', but focus on providing a fast, friendly and secure shopping experience. All our shipping charges include the cost to pick, pack and dispatch your order - this is the only further charge added during checkout.

Can I work for you guys?
Maybe...we're always on the look out for talented people - please have a look at our jobs page for current vacancies.

Security and Privacy

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Is it safe to shop at LatestBuy?
Certainly is and we wouldn't have it any other way! We're fully committed to making sure you have complete confidence in shopping with us. We proudly support and adopt the The Australian Guidelines for Electronic Commerce, PCI Security Standards and encourage you to become aware of your rights when shopping over the Internet. You can check out our full Security Policy here.

What if I don't want to order over the internet; what other methods do you use to accept orders?
No problem. You can also order by phone, fax or post. For phone orders please call our Order Line on 1300 LATEST (lines are open 10am - 4pm weekdays). For orders by fax or post we have a simple Order Form for you to download and print.

Where do my credit card details get stored?
Your credit card details are stored on our secure web server. For your security, we only store your credit card number until we've processed the payment for your order. Normally, as payment processing occurs at the time of checkout, we will only hold your credit card number for a matter of seconds. For this reason, we require your credit card details every time you order from us.

What information of mine does LatestBuy collect and store?
Pretty much only what you tell us to collect and store. We do collect aggregate statistical data to improve our services to you, which at no time is used to identify you individually, unless of course there is good reason to suspect illegal activity. For more information please read our Privacy Policy.

Does my personal information get passed onto anyone else?
We do not pass on your personal information without your permission. Where you've indicated that you'd like information from our partners about products and services that you may be interested in, we'll often need to pass on your contact details. Also, to ensure you receive the highest levels of customer service, we'll often need to share your information with third parties, including credit card companies (for the processing of your payments) and delivery companies (for the shipping of your orders).

Ordering and Payment

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FAQHow can I place an order?
We accept orders online through our website and by telephone, fax or post. Ordering and paying online is the most convenient way for you to make a purchase as this ensures you receive your goods in the quickest possible timeframe.

As we're internet based, you can order any time of the day, any day of the week. When faxing or posting your order, please use our Order Form.

How do I redeem my LatestBuy voucher?
Vouchers can be redeemed via our website or by phone, fax or post (using our Order Form). To redeem your vouchers online please follow these simple steps:

  1. Browse LatestBuy.com.au and select the products you wish to purchase.
  2. Add the selected products to your Shopping Cart.
  3. 'Checkout' and fill in all the required information including your Voucher Code.
  4. Your purchase will now use the Voucher details entered. If any credit is remaining on your voucher, you may re-use the voucher at a later date. Any additional payment required is made at the time of purchase.
What forms of payment does LatestBuy accept?
PayPalWe accept all major credit cards and PayPal. The most convenient form of payment is either credit card or PayPal, as this ensures your order is processed in the quickest possible timeframe.

What happens after I've placed my order?
Once you've placed your order, you'll normally receive an e-mail confirming your order details. Once we've processed your order and received payment, we send your order to our warehouse for picking, packing and dispatch. If you've given us your e-mail address, we send you an e-mail just after your order has been dispatched. After that, all you have to do is sit back and wait for your goods to arrive.

Can I order items to be sent to a number of different addresses?
Sending items to a number of different addresses is easy. Simply repeat the order process for each different delivery address. Please note that you'll be charged the selected delivery service fee for each different delivery address.

How do I cancel or change my order?
As long as we haven’t dispatched your order, we should be able to cancel or change your order. All you have to do is complete our Enquiry Form or contact us to speak to one of our customer service representatives.

Can I shop Duty Free?
Absolutely - under the Tourist Refund Scheme you are able to obtain a refund for the GST paid on many goods bought in Australia (within 30 days of your departure), provided the goods have been bought from the same store and total AU $300 or more (GST inclusive).
Tourist Refund Scheme

For further details, please consult the 'travellers' section of the Australian Customs Service.

Is it possible to have gift wrapping (and/or a personal message delivered) with my order?
Sure...just enter your personal message during 'checkout' and/or add our Gift Wrapping Service to your shopping cart. Your personalised message will then be included on your parcel's 'Delivery Note' and if selected, the item(s) ordered will be individually gift wrapped before being placed in their shipping parcel. In case you're wondering...we don't normally ship cost details with your order, but you can view (or print) a 'Tax Invoice / Receipt' following checkout, or within the Your Account section of our website.

Delivery

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FAQHow are products delivered to me?
Depending on the product(s) and delivery service you have chosen, we’ll normally use a combination of postal and courier services.

What freight and delivery companies do you use?
Several in fact, but most often Australian Air Express and Australia Post. Road courier services are used on the odd occasion for certain products to certain destinations.

How can I track the status of my order?
Once your order has been shipped, we will send you a Dispatch Confirmation email and supply you with your full tracking details. If for any reason you feel the need to check on the status of your delivery, please refer to this email or get in touch.

When will my order be delivered?
We aim to dispatch your order on the same day, subject to your ordered item(s) being 'In-Stock' and paid for by credit card or PayPal by 12 noon WST. Depending on the level of service you have chosen, your order can be delivered within 1 business day, 2 business days or 5 business days (international deliveries may take longer). To minimise delays, we advise you to nominate a shipping address that is likely to be occupied during business hours (eg. work address). Further details on our delivery services are available here.

What happens if I'm not home to receive my order?
Should there be no one to receive your parcel upon delivery, you will be left a card with details on how to obtain your parcel at a later time. For your convenience, we recommend that you provide your daytime address (eg. work address) should there be any possibility of your usual contact address being unattended at the time of delivery.

Do you deliver to PO Boxes?
In most cases, we can deliver to PO Boxes. If it's impractical to deliver to a PO Box (as is the case with some large items), don't worry - we'll be in touch with you.

My order has not arrived within the expected timeframe - what happens now?
Please allow the maximum number of days for delivery, based on the delivery service chosen. After this, if your order hasn't arrived, please contact us using our Enquiry Form. Once we learn an order has not arrived by the due date, we'll endeavour to work with our delivery partners to ensure the prompt arrival of your products.

Do you ship internationally?
In addition to Australia, delivery to over 30 other countries is also available for most of our products. We also accept international orders from these countries, perfect for giving gifts to friends and family if you're overseas. To estimate our prices in other currencies, simply click here for pricing to be displayed in your selected currency.

Can I pick up my order direct from your Perth warehouse?
If you're intending on having items delivered to a WA-based address then no problem - simply select a 'pick-up' shipping method at Step 2 of the checkout process. To find out more, click here.

Refund, Exchange and Warranty

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What if I'm unsatisfied with my order?
We aim to satisfy everyone! Our 365 day 'no quibbles' money back guarantee provides piece of mind when ordering. If you're not happy with our product(s), simply return it back to us for a full refund. For further information please click here. Also, please e-mail: if there has been any aspect of your dealings with us that you think aren't up to scratch.

What is your refund / exchange / warranty policy?
We have a simple returns procedure and enquiry form for the refund, exchange or warranty claim on all products bought from us. Further information can be found here.


If you'd like more detail on any of the above, please refer to our Terms & Conditions.


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Contact us by phone...
Call us on
1300 528 378
10am - 4pm WST (Mon-Fri)
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